Return&Refund Policy
We want you to receive your order in good condition. If there is a problem with an item, contact us using the details below so we can review it.
1. When to contact us
Please contact us if your order is:
- Damaged, tampered with, defective, or past its expiry date on arrival.
- Different from the product you ordered.
- Missing an item or quantity from the order.
- Delivered later than the stated delivery schedule.
To help us investigate, please share your order number, a description of the issue, and clear photos of the product and its packaging. Contact us as soon as possible after delivery; prompt notice helps us resolve the issue.
2. Food-product returns
For food-safety and hygiene reasons, we generally cannot accept a return of a product that has been opened or consumed because of a change of mind or taste preference.
This does not affect requests involving a damaged, defective, expired, tampered, incorrect, or otherwise non-conforming product. We will review those concerns and arrange an appropriate resolution in line with applicable law.
3. Cancellations
If you need to cancel an order, contact us as soon as possible with your order number. We can try to cancel it before it is dispatched. Once it has been dispatched, cancellation may no longer be possible, but you can still contact us if there is an issue with the order.
4. Refunds and replacements
After reviewing your request, we will let you know whether a replacement, refund, or another resolution is available. If a refund is approved, it will be issued to the original payment method where possible. For cash-on-delivery orders, we will contact you to arrange the refund method.
Refund processing time: [Add your usual processing time, for example, 5–10 business days after approval.]
The time it takes for the refund to appear may also depend on your bank or payment provider.
5. Return shipping
If we ask you to return an item, we will tell you how to send it and whether a return pickup is available. Any applicable return-shipping arrangements or costs will be explained when we respond to your request.
6. Contact us
For a return, replacement, or refund request, contact:
SK Tejas Nuts
Mobile: +91 8142398498
Email: sakettradersco@gmail.com
Address: D.No. 10-3-77/A, Saroornagar, Hyderabad, Telangana – 500035
Please include your order number in your message.