Privacy Policy
At SK Tejas Nuts (operated by Saket Trading Co.), we are committed to safeguarding your personal data and respecting your privacy. This Privacy Policy outlines how we collect, use, process, and protect your information when you visit or purchase products from www.tejasnuts.com in compliance with the Information Technology Act, 2000, the SPDI Rules (2011), and the Digital Personal Data Protection (DPDP) Act, 2023 of India.
1. Information We Collect
We collect only the details necessary to deliver our products and provide a smooth shopping experience:
Personal Identifiers: Name, delivery address, billing address, phone number, and email address.
Order & Transaction Details: Items purchased, order value, payment status, and order history.
Payment Data: We do not collect or store your debit/credit card details, UPI PINs, or bank passwords. All payments are processed directly through certified, PCI-DSS compliant third-party payment gateways.
Technical & Usage Data: IP address, device type, browser information, pages visited, and cookies to optimize site navigation and performance.
2. How We Use Your Information
Your information is processed strictly for legitimate business purposes:
Fulfilling, packaging, and delivering your dry fruits and nuts orders.
Sending transactional notifications (order confirmation, dispatch updates, tracking links, and invoices) via SMS, email, or WhatsApp.
Providing prompt customer support and grievance handling.
Detecting and preventing fraudulent transactions or unauthorized access.
Sending promotional offers, new harvest arrivals, or seasonal discounts (only if you have opted in; you can unsubscribe at any time).
3. Sharing & Disclosure of Data
We respect your privacy and never sell, trade, or rent your personal information to third parties. We share details solely with trusted partners essential for service delivery:
Logistics & Courier Partners: Name, delivery address, and phone number shared strictly to ensure doorstep shipment delivery.
Payment Processors: Secure data transmission to verify transactions and process refunds.
Legal Authorities: When required by applicable Indian law, court order, or governmental regulation.
4. Cookies & Tracking Technologies
Our platform uses cookies and session storage to:
Remember items in your shopping cart across sessions.
Improve site loading speed and navigation flow.
Understand website traffic analytics.
You can adjust your browser settings to decline cookies, though certain shopping cart and checkout functionalities may be limited.
5. Data Security & Retention
We implement industry-standard encryption protocols (SSL/HTTPS) and technical safeguards to secure your personal data against unauthorized access, loss, or misuse.
Your data is retained only for as long as necessary to complete your transactions, maintain tax/accounting records as mandated by Indian statutory laws, or resolve disputes.
6. Your Rights
Under applicable Indian data protection laws, you have the right to:
Access and review the personal information we hold about you.
Request corrections to inaccurate, outdated, or incomplete details.
Request the deletion or restriction of your account data (subject to statutory record-keeping requirements).
Opt out of marketing and promotional communications at any point.
7. Grievance Officer & Contact Information
For privacy-related inquiries, data requests, or grievances, you may contact our designated Grievance Officer:
Entity: Saket Trading Co. (Brand: SK Tejas Nuts)
Designated Person: Grievance Officer
Postal Address: D.No. 10-3-77/A, Saroornagar, Hyderabad, Telangana – 500035, India
Email: sakettradersco@gmail.com
Phone / WhatsApp: +91 8142398498
Response Window: In accordance with statutory norms, all grievances will be acknowledged within 48 hours and redressed within 30 days.