Shipping & Delivery Policy
Thank you for choosing SK Tejas Nuts. We are committed to delivering fresh, premium-grade nuts and dry fruits to your doorstep securely and on time. This Shipping Policy outlines our order processing timelines, delivery estimates, shipping fees, and transit guidelines in compliance with the Consumer Protection (E-Commerce) Rules, 2020 of India.
1. Order Processing Time
All orders are dispatched from our central facility in Hyderabad, Telangana.
Standard Processing: Orders placed before 2:00 PM IST (Monday through Saturday) are typically packed and handed over to our courier partners within 24 to 48 business hours.
Orders received on Sundays, national holidays, or major regional festivals are processed on the next business day.
2. Delivery Coverage & Timelines
We deliver to serviceable PIN codes across India through established logistics partners (e.g., Delhivery, Blue Dart, DTDC, Xpressbees, India Post). Estimated transit times from the date of dispatch include:
| Destination Zone | Coverage | Estimated Delivery Time |
| Local / Intra-City | Hyderabad & Secunderabad | 1 – 2 business days |
| Regional (South India) | Telangana, Andhra Pradesh, Karnataka, Tamil Nadu | 2 – 4 business days |
| Metro Cities | Bengaluru, Mumbai, Delhi-NCR, Chennai, Kolkata | 3 – 5 business days |
| Rest of India | Tier-2, Tier-3 cities & town locations | 4 – 7 business days |
| Special Regions | Jammu & Kashmir, North-Eastern States, Island Territories | 6 – 10 business days |
Please note: Delivery estimates may experience slight delays during extreme weather conditions, natural disruptions, logistical strikes, or peak festive rush (Diwali, New Year, etc.).
3. Shipping Charges
Prepaid Orders: Free standard shipping may apply on orders above a specified threshold (e.g., orders above ₹999), clearly displayed in your cart before checkout. For orders below this threshold, a nominal flat shipping fee is calculated and displayed at checkout.
No Hidden Fees: All shipping charges are explicitly detailed on the checkout screen prior to payment confirmation, with applicable GST included.
4. Order Tracking & Dispatch Confirmation
Once your package has been handed over to the courier partner, an automated confirmation is sent via SMS, Email, or WhatsApp containing your Tracking Number (AWB) and the tracking portal link.
Live tracking updates are usually visible within 12–24 hours of dispatch as the package is scanned at the local transit hub.
5. Packaging & Product Freshness
To preserve crispness and natural flavor, our nuts, makhana, and dried fruits are sealed in food-grade, moisture-resistant, and tamper-evident packaging. In transit, packages are reinforced with protective outer boxes to prevent crushing or physical damage.
6. Address Accuracy & Failed Delivery Attempts
Customers are responsible for providing complete, accurate delivery information (House/Flat number, Street, Landmark, City, State, and 6-digit PIN code) along with an active contact mobile number.
Our courier partners will attempt delivery up to three (3) times.
If a delivery fails due to an incorrect address, non-availability of the recipient, or refusal to accept without valid grounds, the consignment will be returned to our Hyderabad origin center (RTO). Reshipment in such instances will incur standard re-delivery charges.
7. Damaged, Tampered, or Missing Shipments
Visual Inspection: If the outer delivery box appears torn, opened, wet, or visibly damaged at the time of delivery, please take clear photos or a brief unboxing video and note the issue on the courier’s delivery slip.
Notification Window: Please inform our support team within 48 hours of delivery at
sakettradersco@gmail.comor via WhatsApp at+91 8142398498with the order ID and images. We will coordinate a swift replacement or resolution.
8. Shipping Support & Queries
For any delivery questions, tracking updates, or address change requests prior to dispatch, contact:
Saket Trading Co. (Brand: SK Tejas Nuts)
Dispatch Location: D.No. 10-3-77/A, Saroornagar, Hyderabad, Telangana – 500035, India
Support Phone / WhatsApp: +91 8142398498
Support Email: sakettradersco@gmail.com
Operating Hours: Monday – Saturday | 10:00 AM – 6:00 PM IST