Return & Refund Policy
At SK Tejas Nuts, we prioritize hygiene, food safety, and customer satisfaction. Because our products are edible dry fruits, nuts, and seeds, our return and refund procedures follow standard food safety regulations and the Consumer Protection (E-Commerce) Rules, 2020 of India.
1. General Policy on Edible Products
Due to hygiene, health, and perishable food safety standards:
No General Returns: We do not accept returns once an order has been successfully delivered in sound, sealed condition (e.g., changes of mind, taste preferences, or ordering errors by the customer).
Guaranteed Replacement/Refund: We issue immediate replacements or full refunds for items delivered in an unsatisfactory state under the specific eligible scenarios outlined below.
2. Eligibility for Returns, Replacements, or Refunds
You are eligible for a replacement or refund if your order meets any of the following conditions:
Damaged in Transit: The outer shipping box or inner product packaging arrives punctured, crushed, torn, or unsealed.
Tampered Package: The security seal or outer protective wrap has been broken or tampered with before delivery.
Incorrect Product Delivered: You received an item different from what was ordered (e.g., received California Almonds instead of Chilean Walnuts).
Quality / Defect Issue: The product shows visible spoilage, foreign particles, insect infestation, or rancidity upon first opening.
Missing Items: Any product listed on your invoice is missing from the delivered package.
3. Claim Window & Reporting Process
To process a valid claim, follow this simple procedure:
Window: Report the issue within 48 hours of package delivery.
Contact: Reach out to us via:
WhatsApp / Phone: +91 8142398498
Email: sakettradersco@gmail.com
Required Information: Include:
Your Order ID and registered mobile number.
Clear, well-lit photos or a short unboxing video showing:
The outer courier label with tracking details.
The damaged area, opened seal, or wrong product.
The batch number printed on the back of the pouch/box.
4. Resolution: Replacement vs. Refund
Once our quality inspection team verifies your claim:
Free Replacement (Preferred): We dispatch a fresh replacement packet to your address within 24 to 48 hours at no additional shipping cost.
Refund: If the product is out of stock, or if you prefer a refund over a replacement, we will initiate a complete refund for the affected item(s).
5. Refund Timelines & Mode of Payment
Approved refunds are processed without unnecessary delay:
| Payment Method Used | Refund Mode | Processing Timeline |
| UPI (Google Pay, PhonePe, Paytm) | Direct credit to original VPA / Bank | 24 – 48 hours |
| Net Banking / Debit Card | Bank transfer back to original account | 3 – 5 business days |
| Credit Card | Reversal on card statement | 5 – 7 business days |
| Store Credit / Coupon | Immediate wallet credit / code via email | Instant (within 2 hours) |
Note: The exact date funds appear in your statement depends on your issuing bank’s clearing cycle.
6. Order Cancellation Policy
Before Dispatch: You may cancel an order for a 100% refund at any point before it is handed over to the courier (usually within 4–6 hours of order placement). Call or WhatsApp us directly at +91 8142398498 for fast cancellations.
After Dispatch: Once an order is assigned an Air Waybill (AWB) number and handed over to our logistics partner, it cannot be canceled in transit.
7. Support & Grievance Contact
For any return, refund, or cancellation requests, reach our dedicated support desk:
Saket Trading Co. (Brand: SK Tejas Nuts)
Facility Address: D.No. 10-3-77/A, Saroornagar, Hyderabad, Telangana – 500035, India
Phone / WhatsApp: +91 8142398498
Email: sakettradersco@gmail.com
Working Hours: Monday to Saturday | 10:00 AM – 6:00 PM IST